Shipping policy

Last updated: May 2, 2026

This Shipping Policy applies to orders placed through the SEES online store.

The online store is operated by Ebisu Oy.

Company: Ebisu Oy
Business ID: 2999037-8
Address: Kulosaaren puistotie 44 G, 00570 Helsinki, Finland
Email: customerservice@sees.fi
VAT number: FI29990378

Order confirmation

After placing an order, you will receive an order confirmation by email. The order confirmation includes the ordered products, order total and shipping costs.

Order confirmations are sent from customerservice@sees.fi.

Please check that your contact details, shipping address and ordered products are correct. If you notice an error, contact us as soon as possible at customerservice@sees.fi.

Shipping countries

We ship orders to Finland, EU countries, the United Kingdom and selected international destinations.

Available shipping methods and shipping costs are shown at checkout before you complete your order.

We reserve the right to restrict shipping to certain countries, regions or addresses where delivery is not available or cannot be arranged on reasonable terms.

Shipping and handling costs

Shipping costs include postage and packaging costs.

Shipping costs are shown at checkout before the order is confirmed. The final shipping cost depends on the delivery destination, selected shipping method and, where applicable, the size and weight of the order.

We reserve the right to change shipping prices.

Shipping rates

Finland and Åland

We offer free home delivery for orders of €80 or more within Finland and Åland.

For orders under €80, the following home delivery rates apply:

Matkahuolto Home Delivery: €13.90
Posti Home Delivery: €13.90

Estimated delivery time: approximately 1–2 business days.

Additional carrier-calculated delivery options may be available at checkout. Available delivery methods and final shipping costs are shown at checkout before you complete your order.

European Union

We ship to selected EU countries. Available shipping methods and final shipping costs are shown at checkout before you complete your order.

For orders up to 3 kg, standard home delivery rates within the EU typically range from €13.90 to €24.90 depending on the destination country.

DHL Express is available to selected EU countries for €49.90 for orders up to 3 kg.

Estimated delivery times:
Standard home delivery: approximately 3–8 business days, depending on the destination country.
DHL Express: approximately 1–2 business days.

Additional carrier-calculated delivery options may be available at checkout.

Selected European countries outside the EU

We ship to selected European countries outside the EU, including the United Kingdom, Norway, Switzerland, Liechtenstein, Andorra, Iceland, Monaco and Serbia.

For orders up to 3 kg, home delivery rates typically range from €39.90 to €69.90 depending on the destination country.

DHL Express is available to selected non-EU European countries from €49.90 to €69.90 for orders up to 3 kg.

Estimated delivery times:
Standard home delivery: approximately 3–8 business days, depending on the destination country.
DHL Express: approximately 1–2 business days.

Please note that orders delivered outside the EU may be subject to customs duties, import taxes, VAT, clearance fees or other local charges. These charges are the responsibility of the customer, unless otherwise stated at checkout.

Rest of the world

We ship to selected international destinations outside Europe.

For orders up to 3 kg, DHL Express rates typically range from €59.90 to €79.90 depending on the destination country.

Estimated delivery time: approximately 3–8 business days.

Please note that orders delivered outside the EU may be subject to customs duties, import taxes, VAT, clearance fees or other local charges. These charges are the responsibility of the customer, unless otherwise stated at checkout.

Delivery times

Orders are processed and shipped on business days.

For products available from stock, the usual delivery time in Finland is approximately 1–3 business days.

For made-to-order, pre-order or temporarily unavailable products, the delivery time is usually approximately 1–3 weeks, unless otherwise stated on the product page or at checkout.

International delivery times vary depending on the destination country, delivery method and customs processing where applicable.

Delivery times are estimates and are not guaranteed. Delays may occur due to high order volumes, carrier delays, customs processing, public holidays, weather conditions or other circumstances outside our reasonable control.

Delivery methods

Available delivery methods are shown at checkout.

Depending on the destination and selected delivery method, orders may be delivered to a pickup point, parcel locker, post office, business address or home address.

The customer is responsible for providing accurate and complete delivery information. If an order cannot be delivered due to incorrect or incomplete information provided by the customer, we may charge reasonable additional costs for reshipping or handling the returned parcel.

Uncollected parcels

Please collect your parcel within the time specified by the delivery company.

Failure to collect a parcel is not considered a valid cancellation notice.

If an uncollected parcel is returned to us, we may contact you to clarify whether you wish to cancel the order or have it resent. Any cancellation, refund or reshipping will be handled in accordance with our Return Policy and applicable law.

We may deduct reasonable costs caused by an uncollected parcel from the refund where permitted by applicable law.

Damaged, missing or incorrect deliveries

Please inspect your order as soon as you receive it.

If the parcel has been visibly damaged during transport, please report the damage to the delivery company as soon as possible.

If your order is damaged, missing, incomplete or incorrect, contact us immediately at customerservice@sees.fi.

Please include your name, order number, description of the issue and, where possible, photos of the damaged parcel or product.

Claims concerning damaged, defective, missing or incorrect products are handled in accordance with our Return Policy and applicable consumer protection law.

Customs, duties and import taxes

For deliveries outside the European Union, the customer may be responsible for customs duties, import taxes, VAT, clearance fees or other local charges.

These charges are determined by the destination country and are not included in the product price or shipping cost unless expressly stated at checkout.

SEES is not responsible for delays caused by customs processing.

Returns

Returns, cancellations and refunds are handled in accordance with our Return Policy.

Please contact us before returning any products:

Email: customerservice@sees.fi

Contact

For shipping-related questions, please contact:

SEES / Ebisu Oy
Kulosaaren puistotie 44 G
00570 Helsinki
Finland

Email: customerservice@sees.fi
Phone: +358 40 575 5550