Privacy Policy

Last updated: May 2, 2026

1. General

SEES is operated by Ebisu Oy. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, use our online store, make a purchase, subscribe to our marketing, contact us or otherwise interact with us.

SEES is powered by Shopify, which enables us to provide our online store and related services to you. We also use selected third-party services for payments, delivery, analytics, advertising, customer communication and marketing.

We process personal information in accordance with the EU General Data Protection Regulation (GDPR), Finnish data protection legislation and other applicable laws and regulations.

By using our website and services, you acknowledge that you have read and understood how we process personal information as described in this Privacy Policy.

2. Data controller and contact details

Data controller: Ebisu Oy
Business ID: 2999037-8
Address: Kulosaaren puistotie 44 G, 00570 Helsinki, Finland
Email: customerservice@sees.fi
Contact person: Elisa Koivumaa, elisa@sees.fi, tel. +358 40 575 5550

For the purposes of applicable data protection laws, Ebisu Oy is the data controller of your personal information, unless otherwise stated in this Privacy Policy.

3. Personal information we collect or process

Personal information means information that identifies you or can reasonably be linked to you. We may collect and process the following categories of personal information, depending on how you interact with us:

Contact details, such as your name, billing address, shipping address, phone number and email address.

Order and transaction information, such as products viewed, added to cart or purchased, order history, returns, exchanges, cancellations, payment method, payment confirmation and delivery information.

Payment-related information, such as transaction details and payment status. Payments may be processed through Paytrail, Shopify Payments or other payment service providers. We do not store full payment card details ourselves.

Account information, such as customer account details, preferences and settings.

Communications with us, such as customer service messages, feedback, complaints, enquiries and other information you provide when contacting us.

Marketing consent and preference information, such as newsletter subscriptions, marketing permissions, opt-outs and communication preferences.

Device and technical information, such as IP address, browser type, device information, network connection, cookie identifiers and other unique identifiers.

Usage information, such as how you interact with our website, which pages you visit, how you navigate the store and how you interact with advertisements or marketing messages.

4. Sources of personal information

We collect personal information directly from you when you place an order, create an account, subscribe to marketing, contact us, fill in a form or otherwise provide information to us.

We may collect information automatically when you visit or use our website, including through cookies and similar technologies.

We may also receive personal information from service providers and partners, such as Shopify, payment service providers, delivery partners, analytics providers, advertising platforms and customer communication tools.

5. How we use your personal information

We use personal information to provide, operate and improve our online store and services. This includes processing orders, payments, deliveries, returns and exchanges, managing customer accounts, providing customer service, remembering preferences and improving the shopping experience.

We use personal information to communicate with you, including sending order confirmations, delivery updates, customer service replies and other service-related messages.

We use personal information for marketing and advertising purposes, such as sending newsletters and promotional messages to those who have given permission or where otherwise permitted by law. We may also use personal information to measure, personalise and target advertising through systems such as Shopify, Google, Meta and TikTok.

We use personal information for analytics and service development, such as understanding how our website is used, measuring campaign performance and improving the online store.

We use personal information for security and fraud prevention, including detecting, investigating and preventing misuse, fraudulent activity, security incidents or other harmful activity.

We use personal information to comply with legal obligations, such as accounting, tax, consumer protection and other statutory requirements.

6. Legal bases for processing

We process personal information on the following legal bases:

Performance of a contract, when we process orders, payments, deliveries, returns, customer accounts and customer service matters.

Legal obligation, when we retain and process information required by accounting, tax, consumer protection or other applicable laws.

Consent, when you subscribe to newsletters, give marketing permission or allow non-essential cookies and similar tracking technologies where consent is required.

Legitimate interest, when we maintain and develop customer relationships, protect our services, prevent misuse, analyse business performance, handle claims and conduct customer relationship marketing where permitted by law.

Where processing is based on consent, you may withdraw your consent at any time.

7. How we disclose personal information

We may disclose or make personal information available to trusted third parties where necessary for the purposes described in this Privacy Policy.

These recipients may include Shopify and other technical service providers, payment service providers such as Paytrail and Shopify Payments, delivery and logistics partners, customer service and communication tools, email marketing providers, analytics and advertising partners such as Google, Meta and TikTok, IT, hosting and security providers, accounting and legal advisers, and authorities where required by law.

Service providers process personal information only for defined purposes and in accordance with applicable data protection requirements.

We may also disclose personal information if required to comply with applicable law, legal process, requests from authorities, enforce our terms or protect our rights, property, customers or services.

8. Relationship with Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform and related technical services that allow us to operate the online store.

Personal information submitted through our online store may be transmitted to and processed by Shopify and its service providers in order to provide, secure and improve the online store and related services.

Shopify may also process certain personal information for its own purposes, for example in connection with platform security, fraud prevention, analytics, service improvement and certain Shopify features. In such cases, Shopify may act as an independent controller for that processing.

More information about Shopify’s processing of personal information is available in Shopify’s own privacy documentation.

9. International transfers

Some of our service providers or their subcontractors may process personal information outside the European Union or the European Economic Area.

Where personal information is transferred outside the EU or EEA, we ensure that appropriate safeguards are in place as required by applicable data protection law. These safeguards may include the European Commission’s Standard Contractual Clauses or other lawful transfer mechanisms.

10. Retention of personal information

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy or as required by law.

Order, payment, invoicing and accounting-related data is retained for the period required by applicable accounting, tax and consumer protection legislation.

Customer service and complaint-related data is retained for as long as necessary to handle the matter and protect the legal rights of the parties.

Marketing consent and subscription data is retained until you withdraw your consent or unsubscribe, and for a reasonable period thereafter to document the withdrawal.

Analytics, advertising and cookie-related data is retained according to the settings and retention periods of the relevant tools, your consent choices and our separate Cookie Policy.

Personal information may be retained longer where necessary to establish, exercise or defend legal claims.

11. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

Access to personal information is limited to persons who need the information for their work. Systems containing personal information are protected with access controls, credentials and other security measures.

Please note that no online service or transmission method can be guaranteed to be completely secure.

12. Cookies, analytics and advertising technologies

Our website uses cookies and similar technologies. We use these technologies to operate the online store, improve the user experience, analyse website usage, measure marketing performance and target advertising.

We may use technologies and services provided by Shopify, Google, Meta and TikTok.

Necessary cookies are used to operate the online store and provide its basic functionality.

Analytics, advertising and other non-essential cookies or similar technologies are used in accordance with your consent choices and applicable law.

More detailed information about the cookies, analytics and advertising technologies used on our website is provided in our separate Cookie Policy.

13. Direct marketing

We send newsletters and electronic direct marketing to persons who have subscribed to them, given marketing permission or where marketing is otherwise permitted under applicable law.

You may unsubscribe from marketing messages at any time by using the unsubscribe link in the message or by contacting us at customerservice@sees.fi.

If you opt out of marketing, we may still send you non-marketing messages, such as order confirmations, delivery updates or customer service messages.

14. Third-party websites and links

Our website may include links to websites, services or platforms operated by third parties. We are not responsible for the privacy practices, security or content of such third-party websites or services.

If you follow a link to a third-party website or service, you should review its privacy policy and terms.

15. Children’s data

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us and request that the information be deleted, where applicable.

16. Your rights

Depending on the applicable law and circumstances, you may have the following rights concerning your personal information:

The right to access the personal information we hold about you.

The right to request correction of inaccurate or incomplete personal information.

The right to request deletion of your personal information, where legally applicable.

The right to request restriction of processing.

The right to object to processing based on legitimate interest, including direct marketing.

The right to receive your personal information in a structured, commonly used and machine-readable format, where applicable.

The right to withdraw consent at any time, where processing is based on consent.

The right to lodge a complaint with a supervisory authority. In Finland, the supervisory authority is the Office of the Data Protection Ombudsman.

You may exercise your rights by contacting us at customerservice@sees.fi.

We may need to verify your identity before processing your request.

17. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can review and resolve the matter.

You also have the right to lodge a complaint with your local data protection authority. In Finland, the competent authority is the Office of the Data Protection Ombudsman.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, tools, practices or legal requirements change.

The latest version of this Privacy Policy is available on our website. The “Last updated” date shows when the policy was last revised.